Break. Archive – Consignment FAQs

 

How long does it take to get paid?

3–5 working days post successful sale.

What is considered a “successful sale”?

A sale is considered successful once the buyer has not initiated a return within the return window. Buyers have 2 days from receiving the item to contact us about a return and 5 additional days to send it back. After this period, seller payouts are processed within 7 days.

What commission does Break. Archive take?

Commission rates are shared with you during the evaluation. They are based on the net sale value (after taxes, shipping, and transaction fees). Rates may be adjusted with notice. See our commission scheme here

 

Can consignors drop off items at the showroom?

Consignors must fill out the form first so we can provide them with a quote, then book themselves in for their preferred date/time to drop off an item/items for consignment in person. Book an appointment here

How do I start consigning with Break. Archive?

Simply reach out to us through our consignment form or email with photos and details of your item(s). We’ll review them and let you know if they’re eligible for consignment. If accepted, you’ll receive a shipping label (if needed) and instructions for sending your items to us.

What are your working hours?

Monday to Friday 9–5 except bank holidays which also will affect shipping. We do offer showroom appointments on Saturdays also.

Can I trade my item for an item from your current stock?

No, we only provide bank transfers and store credit.

Who owns the item while it’s on consignment?

You, the consignor, retain legal ownership of your item(s) until they are sold. Break. Vintage LTD does not take title to or ownership unless explicitly agreed otherwise in writing.

How does pricing work?

We’ll agree on a quoted sale price via email after evaluating your item. Once we inspect its condition, we may suggest a revised quote. We will not list your item until you approve the final quote. If you do not accept the updated price, we will return the item, and you will be responsible for the return shipping costs.

Is my item insured?

Yes. Once your item is received and accepted by Break. Vintage LTD, it is covered under our insurance policy while in our possession.

Do you accept bulk consignments?

Yes. If you’re sending more than 5 items, please let us know so we can assist with bulk shipping. Contact us via email at consignment@breakarchive.com

Do I need original packaging or receipts?

They’re not required, but including dust bags, boxes, or receipts can boost value and sale speed.

Do you negotiate pricing with buyers?

We may negotiate within a set threshold to help facilitate sales, especially during promotions or for returning buyers. You’ll always be consulted before any significant price change is made.

How long does it take for items to sell?

Some items sell within days; others may take weeks or longer depending on demand, condition, and brand.

What item conditions do you accept?

We use a standardised condition guide:
- New/Never Worn – Pristine with tags
- Excellent – Barely used, no visible wear
- Very Good – Light wear, still highly presentable
- Good – Some visible wear, fully functional
- Fair – Heavily used, priced accordingly

What happens if a buyer returns an item?

If a buyer initiates a return within the allowed window, we will evaluate the returned item to confirm it matches the condition sold. If accepted, the sale is cancelled, and your item is relisted or returned to you.

Can I track my item once it’s shipped?

If you use our shipping label, you’ll receive a tracking number. Once the item arrives and is processed, we’ll confirm receipt via email.

What types of items do you accept?

We specialise in authenticated vintage and designer handbags, accessories, and selected clothing items from reputable brands. Items must be in good, resellable condition, and meet our brand and style criteria.

What if my item doesn't meet your criteria upon arrival?

If the item doesn't meet our authentication or quality standards, we’ll notify you. You can choose to have it returned at your expense.

What if my item is found to be counterfeit?

We only accept 100% authentic items. If your item is deemed counterfeit, a £200 administration and handling fee will be charged. This must be paid before the item is returned. If not paid within 30 days, we reserve the right to dispose of the item.

What happens if my item is lost or stolen in your possession?

Your item is insured under our policy once it’s received and accepted. In the event of loss or damage while in our care, you’ll be reimbursed up to the Estimated Sale Value.

What happens if my item doesn’t sell?

Items must stay with us for at least 3 months. After that, the agreement goes to a monthly rolling basis with 1 week’s written notice required to withdraw. If your item remains unsold after 6 months, we may return it at your expense or apply discounts to help it sell.

Can I change my mind after agreeing to consign?

You may withdraw an item after the initial 3-month minimum term, with 1 week’s written notice. Early withdrawals before 3 months incur an admin fee of up to £200.

What happens in the event of a dispute?

We aim to resolve all disputes through good faith negotiation within 30 days. If unresolved, we may suggest mediation or an ADR service. EU clients may use the Online Dispute Resolution platform.

How do you use my data?

We comply with UK GDPR and handle your data according to our Privacy Policy. We may use images of your item in our marketing across social media and other platforms.