We are a UK-based company, and all orders are shipped directly from the United Kingdom.
All international orders are shipped on a Delivery Duties Unpaid (DDU) basis. This means import duties, taxes, and customs fees are not included at checkout and must be paid by the recipient upon arrival, as determined by local customs authorities.
Customs Fees: International purchases may incur customs charges, and the customer is responsible for these fees. Please note that if import duties are not paid, your order will be returned to us. As per a recent update in DHL's policy, taxes will still be charged to our account, along with a return shipping fee and a £50 administration fee. These costs will be billed back to the customer or deducted from their store credit, and refunds for these fees will only be issued if DHL reimburses Break. Archive, which is not guaranteed.
Unclaimed Shipments: If a shipment is unclaimed by the customer and returned to Break. Archive, we will attempt to contact the customer twice. If there is no response, we will issue a refund of 90% of the order amount. Please note that if an order is returned to us, the customer will be responsible for covering the shipping costs again.
